Contact Us

Have a question about something you've read on platinumpageant.com, spotted an error in one of our comparisons, or want to suggest a sweepstakes casino we should look at? This page explains how to reach us, and just as importantly, where to go instead if your question is really about a specific operator or your own account.

What we can help with

New Sweepstakes Casinos is an independent research and comparison site. We cover new and established sweepstakes casinos operating under the dual-currency promotional model common in the US, and we keep our rankings and write-ups updated as offers, coin bundles and state availability change. We're happy to hear from readers about:

• Corrections to a review, offer detail, or state-eligibility note that looks out of date
• Suggestions for sweepstakes casinos to research and potentially add to our list
• Feedback on how we present comparisons, ratings or promotional terms
• General questions about how the sweepstakes model works, Gold Coins versus Sweeps Coins, or how prize redemption is typically structured

We don't operate any casino ourselves, hold any player funds, or have access to individual player accounts on the platforms we cover — so there are some things we genuinely can't act on, no matter how the message is worded.

What we can't do — and where to go instead

Because New Sweepstakes Casinos doesn't run any of the sweepstakes casinos featured on this site — including Crown Coins, SplashCoins, Casino.Click, or any other operator in our rankings — we have no visibility into individual accounts, coin balances, redemption requests or verification status. If your question falls into one of the categories below, contact the operator directly through the support channel on their own site or app rather than through us:

• Account access, login or password issues — the operator's own support team handles this, not us
• Sweeps Coins redemption status or delays — each platform sets its own minimum thresholds, identity verification steps and processing timelines, and only they can check a specific request
• Identity verification (KYC) — if you've been asked for ID or proof of address, that request comes from the operator, and any follow-up should go to them
• Billing, coin purchases or refunds — purchases of Gold Coin packages are made directly with the operator, so payment disputes sit with them
• Terms and conditions of a specific promotion — welcome offers such as Crown Coins' 150% Welcome Bonus or SplashCoins' 200% Welcome Offer carry conditions set and enforced by that operator alone

Most legitimate sweepstakes casinos publish a support email, live chat or help centre link once you're logged in — that's the fastest route for anything account-specific.

Questions about eligibility, age or legality

We're often asked whether a particular sweepstakes casino is "legal" in a reader's state, or whether someone under 21 can play. We can point you toward general information, but we don't give legal advice, and we're not in a position to confirm eligibility for any individual reader. A few things worth knowing before you get in touch:

• Sweepstakes casino availability varies by state, and some states restrict or prohibit this model entirely. Operators decide for themselves which states they serve, and that list can change.
• Age requirements differ between platforms — many allow sign-up from 18, while some set the minimum at 21, either company-wide or in specific states.
• Laws in this space move quickly, so the safest step is always to check the operator's own terms and your state's current position before signing up or purchasing coins.

For a broader look at playing safely and setting limits, see our Responsible Gambling page. Our Terms and Conditions page also covers how we operate this site and where our editorial responsibility ends.

How we handle commercial relationships

New Sweepstakes Casinos may earn a commission when readers sign up with an operator through a link on this site. That relationship never decides where an operator sits in our rankings — placement reflects our own research into offers, game libraries, coin structures and eligibility, not payment. If you think an offer or rating on this site doesn't match what an operator currently publishes, that's exactly the kind of thing we want flagged.

Before you write in

To help us respond usefully, it helps to include:

1. The exact page or operator name your question relates to
2. What you've observed (an outdated offer, a state listed incorrectly, a broken link, and so on)
3. Whether your question is about our content or about your own account with a specific platform — this determines whether we can help directly or need to point you elsewhere

Want to know more about who's behind this site and how we put our comparisons together? Visit our About Us page for the full picture.